Monday, September 15, 2008

Best Practice in Social Media? Best practice being human

The estimable Neil Perkin just tagged me as part of a 'Best Practice in Social Media' meme.
Trouble is Neil has said much of what I would have.

Actually, that's not a problem - it's a great thing that so many of us are converging around similar conclusions: Seth Godin, David Armano, Mark Earls, Jackie Danicki, Alan Moore, Euan Semple and seminally Doc Searls and the rest of the Cluetrain gang, to name but a few...

So yes I'll agree with Neil, once again, that human interactions are critical. (Image by dotbenjamin via flickr)

They are exemplified in notions such as P2PR, Lean-Too Marketing, The Intention Economy (which Doc was referring to more than two years ago, so I'm a late comer on that!) and summed up as best as I know how in this slidedeck:



If you want a case study; try this. The slidedeck above also refers to some great examples of the use of social media.

Quick guide? Well I wrote this for 'how to blog'. Seems much of it is appropriate to all social media.


Time to tag: I nominate: Neville, Christopher, David, Mark and Jonathan
Dan was already tagged by Neil! This meme was started by Mitch.

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Friday, August 22, 2008

P2PR theory into practice

Bauer Media (the company I work for) has a neat social media play called ditto.net (I would say that, wouldn't I? I've had a light-touch advice-and-support role throughout).

It's a human sorting engine, enabling crowd-sourced entertainment ranking through the simplicity of voting on lists. For the full story, listen to Colin Kennedy.

Anyways, a couple of months back Community Marketing Manager Dan Thornton and myself got our heads together to think of ways we might spread the word about ditto.net (image by Thomas Hawk via flickr)

What we came up with was a list to rank 'The RockStars of Web2.0'.
(You can read Dan's take on all this here).

We figured the inhabitants of this list would be people equipped to discover it and either be sufficiently intrigued/excited/embarrassed by it to perhaps point it out to the many people in their own networks of trust.

They, like all of us, will only pass on what they think their network will think is cool. That's a basic principle for me for how brands can adapt to the networked world.

Rather than bung them all a basic press release, we stood out of the way so they could (at least in some cases) make the discovery themselves.

And in a recent meme (emerging after we started this) that discover-it-yourself approach to PR seems to ring the right bells with the likes of Scoble, Arrington and, most explicitly, Steve Rubel (Does the thrill of the chase make PR obsolete).

We hoped they might even investigate beyond the list they appeared on - more discovery of their own. We trusted they were bright enough to make their own decisions about this - they certainly didn't need us to either lead them by the hand or tell them what to do.

Some I did contact directly, using networks of trust I have built up over time. That's the more traditional side of PR in a networked context. But others discovered ditto through P2PR - friend-adapted-pass-on.

Dan and I both blogged and tweeted about the intitial gathering of the list. We hosted posts where our own networks could contribute suggestions before the list for ranking got created on ditto itself. That stirred a little initial buzz.

And when the list went live, he and I posted and tweeted again. We didn't take it, or ourselves too seriously. Neither did those we contacted directly in the good old fashioned way.

And one way or another the list, and ditto.net, got pointed to by and on Stowe Boyd's /Message (that one really was down to my personal network - I also blog at /message!), by Joseph Jaffe, Euan Semple, Jonathan Macdonald, Richard Millington and, today, by the legend that is Doc Searls.

(Dan's list is way more complete than my own).

And that's without tracking the twitter retweeting (of which there has been plenty) or other social sentiment measures.

Even Jason Calacanis has involved himself in a discussion about it - after discovering (there's that magic word again) that he's languishing at the bottom end of the list!

On each occasion, the conversation continued. And continues. This isn't a boom-bang flash-in-the-pan firework display, it's the release of a (spin-free, upfront) message to be spread in the way the adhoc communities of purpose who discover it choose to adopt and adapt it. It's up to them if they find it useful and how they find it useful.

P2PR is working right here, right now. We haven't done the marketing to them, they choose to do it to themselves.

From broadcast PR to P2PR
View SlideShare presentation or Upload your own. (tags: new networks)

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Thursday, July 17, 2008

Mobile operators. Take a seat before you read this

The VRM project had a bit of a bash this week.
The key learnings from it are brilliantly summed up by Chris Carfi at the Social Customer Manifesto in The Principles of VRM

Among the implications of these Doc Searls pointed out is:
"A free customer is more valuable than a captive one".

What's your relationship like with your customer? Do you like to think in terms of capture, lock-in, owning relationships?

Take a look.
Mobile Operators (among others) are advised to sit down first.

Doc speaks:

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Tuesday, July 8, 2008

How to blog

I was recently asked to jot down a few thoughts on How To Blog and it occurred to me I'd never taken the time and trouble to write down what a lot of us take for granted.

There are lots of people who don't blog (oh yes, I do recognise this) - lots in your own organisations. This then is intended to give a little steer and big shove of encouragement.

And, as always, it is far from complete. It's the story so far, and it's one compiled from doing it and learning from masters - many of whom you'll find listed under 'Recommended Blogs'. And it'll get updated, thanks to your comments.

This isn't intended to explain why you should blog or what you might get out of it. You only have to look around this blog to see the connections blogging has forged for me, the ideas and opportunities that have grown from those, the relationships I could only have established from this little piece of me online. If you have the time.

If you don't, consider two things:
1. Doc Searl's assertion that blogging didn't make him rich, but it did make him valuable
2. The following video, the very excellent blogs in plain english Worth 3mins of your time because it just might change your life...



This then is not about the tools, it is about the attitudes you should try to carry with you as you expose yourself to the blogosphere...

12 Golden Rules of Blogging (...so far)

1. Speak in an authentic human voice: your own.
2. Write about what really interests you. Don’t think of broadcasting to an audience, think of having a conversation with a small group of people. Expect them to join in.
3. Don’t even try to answer all the questions you raise.
4. Worry less about quality and more about relevance.
5. Be brave. Say what you think.
6. Link out. Point at other stuff you think is good. This is how networks of trust are formed. Find other bloggers who are interested in the same things as you. Visit them regularly, add them to your own blogroll. This not only serves you well, it also serves those who visit. They are interested in what you are interested in - that's how they found you.
7. Only share things with your community if you think they will find them useful. They’ll think less of you if you don’t (if you just spam them with product plugs, for example…) This is neither in your or your company’s interest (if you happen to be considering blogging as a tool of marketing communications).
8. You don't have to be a writer. Pictures, slidedecks and videos work fine, too.
9. Post on other people’s blogs – you'll create stronger ties with members of your network of trust and allow their readers to discover you and your blog. Don't worry - If they don't find you relevant, they won't stay. Encourages feedback on your own.
10. Be useful. Don’t just link to your own stuff or sites you plan to promote, do it because it’s relevant or useful.
11. Be honest. People will see through a con, no matter how clever. It only takes one of them to find you out and they’ll tell everyone else. Best bet: Don’t try to fool anyone. If you don’t have the answers, say so. People sharing your purpose will help you find the answer.
12. Respond to comments on your own blog as fast as you can and with humilty – join the conversation, it belongs to us all.

Seriously, what are you waiting for? Start one now.

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